Shipping policy
Pointex Shipping Policy
At Pointex, every order ships from our fulfillment warehouse with full tracking.
Shipping Rates
- Orders of $50 USD or more: FREE standard shipping.
- Orders under $50 USD: $3.90 USD flat rate.
Prices shown in other currencies are converted at the current exchange rate at checkout.
Order Processing Time
Orders are processed and shipped within 1 to 3 business days (Monday to Friday, excluding US public holidays). As soon as your order ships, you will receive an email with your tracking number.
Delivery Time
Once your order has shipped, estimated delivery times are:
- 🇺🇸 United States: 5 to 10 business days
- 🇨🇦 Canada: 7 to 12 business days
- 🇬🇧 United Kingdom: 5 to 10 business days
- 🇦🇺 Australia: 8 to 15 business days
- 🇳🇿 New Zealand: 6 to 10 business days
During major holidays, delivery can take a few extra days. Your tracking link always shows the latest status of your package.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us at contact@getpointex.com within 24 hours of placing your order and we will do our best to update it. If we detect a problem with your address, our team will contact you by email before shipping.
Lost, Stolen or Damaged Packages
If your package is lost, stolen or arrives damaged, contact us at contact@getpointex.com and we will help you with the carrier. If you added Shipping Protection at checkout, we will send you a free replacement.
Questions
For any question about your order or delivery, email us at contact@getpointex.com. Our team is available Monday to Friday, 9am to 5pm EST.