How Can We Help You?
Get answers to common questions, track your order, or reach our team directly. We are here for you.
Waiting On Your Pointex™ Order?
Enter your tracking number to see your delivery status. You will find it in the shipping confirmation email we sent when your order left the warehouse.
Track Your Order
No tracking number yet? Orders ship within 1 to 3 business days. Email contact@getpointex.com with your order number and we will check for you.
Reach Our Team
Have a question that is not answered below? We typically respond within 24 hours, Monday to Friday.
Send Us A Message
We will get back to you by email, usually within 24 hours.
Email Us
The fastest way to reach a real person on our team. We answer every email, usually within 24 hours, Monday to Friday, 9am to 5pm EST.
Include your order number if you have one.
Where Is My Order?
Orders ship within 1 to 3 business days and arrive within 5 to 10 business days. Shipping is free on every Pointex order and on all orders over $50. Enter your tracking number to see where it is right now.
Returns & Guarantee
90 days to try Pointex™ at home, and a 3-year warranty on the device. Start a return or a warranty claim with a single email.
Order & Shipping
Orders are processed within 1 to 3 business days. As soon as your Pointex™ leaves the warehouse you receive a shipping confirmation email with your tracking number.
Shipping is 100% free on every Pointex order and on all orders over $50. Most orders arrive within 5 to 10 business days after they ship. During launch periods or holidays it can take a few days longer, and your tracking link will always show the latest estimate.
Use the Track Your Order box at the top of this page with the tracking number from your shipping email. If the number shows no movement for the first 24 to 48 hours, that is normal: carriers scan the parcel when it enters their network.
Yes, if you are quick. Email contact@getpointex.com with your order number as soon as possible. Once the parcel has been packed we can no longer change it, but you are always covered by the 90-day guarantee.
Yes. We ship to most countries. Delivery times outside the United States are usually 7 to 14 business days, and any customs fees, where they apply, are set by your local customs office.
First check with neighbours, your building's mailroom and the carrier's delivery photo if there is one. Parcels are sometimes scanned a few hours before they arrive. If it has not turned up within 2 business days, email us with your order number and we will sort it out.
Email us right away with your order number and the new address. If the parcel has not shipped yet we update it. If it is already on its way, we will help you redirect it with the carrier where possible.
Using Pointex™
Charge it fully with the USB-C cable (1 to 2 hours). Press the power button, pick mode 1, set the intensity to level 1 or 2 with the side dial, apply a little conductive gel on the tip and press it on the spot that hurts for 60 seconds. Then move to the next spot. That is it.
On the spot that burns, tingles or aches: along the sides of the scar, the inner and outer joint line, above the kneecap or behind the knee. Never on an open wound or a scar that is still healing. The Understanding Your Pain ebook in your box has a point-by-point map.
About 15 minutes a day is the sweet spot: 60 seconds per point, several points. Auto therapy mode runs the timing for you. On a bad day, or before stairs, a walk or bed, you can safely use it two or three times.
Each mode is a different TENS pulse pattern, from a slow, deep pulse to a fast tapping one. There is no wrong choice: start with mode 1 and try the others to find the one that feels best on your knee. Most people settle on one or two favourites.
Start at level 1 and go up until you feel a clear, comfortable tapping. It should never hurt. Most people use levels 3 to 6. Sensitive areas near the scar often need less than the sides of the joint.
Press it once and Pointex™ runs a complete session for you: it cycles the pulses automatically so you do not have to keep clicking, and stops on its own. Ideal at night, with one hand, without turning the light on.
It is a targeting light. It helps you see exactly where the tip is sitting, especially in low light, and many people find the gentle warmth of the light makes the stimulation feel deeper. It is not a laser and does not replace the therapy itself.
You can use Pointex™ dry, but a thin layer of the conductive gel gives a smoother, stronger contact, particularly over scar tissue. Wipe the tips with a dry cloth after each session.
Plug the USB-C cable into any phone charger. A full charge takes 1 to 2 hours and gives you multiple sessions before the battery icon on the screen asks for a top-up. No disposable batteries, ever.
Yes. It works anywhere you can press the tip on the spot that hurts: the other knee, hips, elbows, shoulders, hands and lower back. Keep it away from the front of the neck, the eyes and the chest.
Product & Safety
Yes. Pointex™ works on the nerve endings in the skin and tissue around the joint, not on the implant. The pulses are the same low-level surface TENS used in rehab clinics after knee surgery. Wait until your incision is fully healed and your surgeon has cleared you, and never place the tip on a scar that is still healing.
No. As with every TENS device, do not use Pointex™ if you have a pacemaker, an implanted defibrillator or any other implanted electronic device. Please also avoid it if you are pregnant or have epilepsy. When in doubt, ask your doctor.
Pointex™ is drug free, so there are no interactions with any medication, including blood thinners, arthritis medication or painkillers. Many customers use it precisely to rely less on pills.
No. You feel a gentle tapping or tingling under the tip. You control the strength with 10 levels, so start low and go up. If it ever feels sharp, you are simply too high: turn it down one level.
Pointex™ uses FDA-cleared TENS technology, the same class of therapy physical therapists use in clinic. It is not a prescription device and it is not intended to diagnose, treat, cure or prevent any disease.
Yes, it is designed for daily use. Most people use it once a day, and two or three short sessions on a bad day are perfectly safe. The auto timer prevents overuse.
People with a pacemaker or implanted electronic device, pregnant women, people with epilepsy, and anyone with open wounds, infections or cancerous lesions in the area. Children should only use it under adult supervision and medical advice.
It was built for the persistent nerve pain after knee replacement: burning, tingling, morning stiffness and night pain. It also helps with bone-on-bone pain, osteoarthritis, meniscus tears, tendonitis and bursitis, because all of them share the same over-firing nerve endings.
Returns & Guarantee
Use Pointex™ daily for up to 90 days. If you are not feeling the difference, email us and we refund the full price, no questions asked. We only ask that you give it a real try, because the nerves need a few weeks to settle.
Email contact@getpointex.com with your order number and a short note. We reply with simple return instructions within 24 hours on business days. No forms, no phone calls.
Once we confirm your return, the refund is issued to your original payment method within 3 to 5 business days. Your bank may take a few extra days to show it.
Any defect in materials or workmanship for 3 years from the delivery date: screen, buttons, battery, tips. Email us with a photo or short video of the issue and we replace the unit. Normal wear, water damage and drops are not covered.
Our ads and emails run limited-time offers and bundle discounts that change over time. The price you see on the product page at checkout is always the current, final one, and every Pointex order ships free.
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