Refund policy
Pointex Return & Refund Policy
90-Day Money-Back Guarantee
We want you to love your Pointex. You have 90 days from the date your order is delivered to return it for a full refund of the product price, for any reason.
For the best results, we recommend using Pointex every day for at least 14 days before deciding. This is only a recommendation, not a requirement.
How to Start a Return
- Email us at contact@getpointex.com or use the form on our Contact page. Include your Order Number, or the Name and Email Address used to place the order.
- Our team will reply within 1 to 2 business days with the address of our returns warehouse and simple instructions.
- Send the item back to that address. We recommend using a trackable shipping service.
Return Shipping Costs
The customer is responsible for return shipping and its cost to our warehouse. Original shipping fees (if any were paid) are non-refundable.
Condition of Returned Items
Please return the device with its accessories. Free digital gifts, such as ebooks, are yours to keep.
Refunds
Once your return arrives at our warehouse and has been checked, we will issue your refund to your original payment method within 5 business days. Depending on your bank, it can take a few additional days to appear on your statement.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing contact@getpointex.com. After 24 hours, your order may already be in processing and cannot be cancelled, but you can still return it under our 90-Day Money-Back Guarantee. Refunds for cancelled orders are issued within 5 business days.
Damaged or Defective Items
If your item arrives damaged or defective, email us at contact@getpointex.com within 72 hours of delivery with a photo of the damage. We will send you a replacement at no cost to you. Damage caused by misuse or normal wear and tear is not covered.
Questions
For any question about returns or refunds, email us at contact@getpointex.com. Our team is available Monday to Friday, 9am to 5pm EST.